The Cash Flow Group, Inc

Consumer and Commercial Debt Collection Florida

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Fort Lauderdale / Miami, FL

Toll Free: 800.226.2006

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Debt Collection in Florida – When Customers Won’t Pay

Tuesday, August 21st, 2018 | The Cash Flow Group | No Comments

Florida PR

Slow-to-pay and no-pay customers can be a real headache for small business owners.

Those outstanding invoices often create havoc with a small business’ cash flow and can bring operations to a grinding halt- especially if the company is working on tight profit margins. But collecting on outstanding consumer debt does not have to begin with a bottle of aspirin.

Here are a few strategies to help small business owners get the most money from those outstanding invoices:

Be assertive, yet sensible with collection efforts: Trying to collect on overdue accounts is a delicate balance. On one hand, a business can often ill afford to be lax with collection calls and demand for payment letters. On the other hand, to keep loyal customers business owners should also take into consideration any external circumstances, such as economic conditions, that may affect a customer’s short-term ability to pay and make adjustments to the credit policy where it is feasible. Moreover, when deciding how to collect on an overdue account, a business owner should weigh the cost (in terms of money and other resources) of any collection efforts versus the actual amount that can be recovered.

Develop a credit policy: Business owners should make sure to clearly outline the terms and conditions customers must fulfill to establish credit with the company as well as the actions that will be taken when accounts are overdue. This policy should be made available to customers and can be submitted with any invoices on overdue accounts so that these customers know what to expect.

Don’t stop the communication: Once the communication stops between the business and the indebted customer, the likelihood that the business will receive even some if its money is much less. All communication should be firm, yet clear and respectful.

Know what action to take and when: Business owners should be familiar with the different options available for collecting on outstanding invoices or reducing the loss.

Keep good records: Along with a credit policy, businesses need to maintain clear, accurate, and up-to-date credit files and payment histories on each of their customers. There are numerous accounting software suites, such as those offered by Quickbooks, Peachtree, MYOB, and Microsoft Office and even some decent free, open source options, such as GnuCash and NolaPro, that can help small business owners stay on top of their accounts receivables.

– Send the invoice to a factoring company. If the outstanding account fulfills certain requirements, it can be given over to a factoring company. With accounts receivables factoring, the business will receive a significant percentage of the amount owed on the invoice up front from the factoring company and also be able to hand over the collection process.

– Find a good collection agency. For a fee, small business owners can enlist the expertise and services of a collection agency to nudge customers into paying on the account.

– Take the customer to small claims court. Though going to small claims court may not be such an attractive or even worthwhile option, there may be certain situations that warrant this course of action. A business owner, for example, may want to begin the process in order to influence a customer into reaching some kind of settlement.

– Claim the loss for a tax deduction. According to the Tax Code IRC 166, Reg. 1.166, business owners may be able to claim part of the loss on their subsequent tax return.

In short, with a little effort, know-how, and sensibility, small business owners can significantly improve their chances of collecting on outstanding invoices, and keep their heads clear for more important matters, such as running their business.

Please call our collection agency at (800) 226-2006 today with any questions or concerns.

Florida Debt Collection

Thursday, August 16th, 2018 | The Cash Flow Group | No Comments

Florida Debt Collection (including Fort Lauderdale, Hialeah, Hollywood, Gainesville, Jacksonville, Miami, and all cities in Florida)

The Cash Flow Group, a Florida commercial collection agency, has been collecting commercial collection claims for large to small sized businesses since the company was founded in 1982. For 28 years of commercial & consumer debt collection and we have never had a debtor action filed against us. In today’s litigious climate, that fact gives our clients great peace of mind.

Our collection agency prefers to utilize a customized approach in the collection of your Florida bad debt claims unlike that of many other commercial collection agencies. We believe that a unique collection campaign that is geared towards your company’s best interests providing you with optimum results is paramount in satisfying you as an RSD client. The collection of your commercial bad debt claims will be handled by seasoned professionals who know and understand precisely the strategies that must be implemented in order to achieve the collection success that you desire.

Florida Debt Collection Specialists

As a commercial collection agency, it is vitally important to the success of each collection campaign that we employ the type of collection specialists who understand the intricacies of collecting commercial accounts receivable. The Cash Flow Group collection staff is made up of highly experienced collection professionals who have, over the course of many years, proven themselves to be experts in commercial collections.

There are many commercial collection agencies in Florida, but there are few who have the drive, determination and experience as The Cash Flow Group to collect your commercial collection claims. We provide industry leading results and take pride in extending world class service to each and every one of our valued clients.

The Cash Flow Group can collect your Florida commercial collection claims and provide your business with unbeatable results without compromising your customer relationships. As a Florida commercial collection agency, we stand ready to serve the collection needs of your business and to enhance your bottom line.

Please call our collection agency at (800) 226-2006 today.



How long can a company try to collect a debt?

Wednesday, August 15th, 2018 | Florida Debt Collection | No Comments

Does Your Old Debt Have an Expiration Date?

If you have some negative debt reflected on your credit reports, you may be wondering how long debt collectors can try to collect on that debt, and how long that debt can affect your credit. The simple answer is, it depends. The full answer requires some explanation…let’s start with collections.



Commercial Debt Collection in Florida

Monday, August 13th, 2018 | The Cash Flow Group | No Comments

Commercial debt collection in Florida

The Cash Flow Group a commercial debt collection in Florida is the premier debt collection provider in the area. We begin debt collection with verifying the contact information provided by our clients and gathering additional information on the business to be used by the debt collector. We email, fax and mail a short demand letter to the debtor typically within one business day of receiving a claim. However, the primary communication method in our debt collection process is the telephone augmented by e-mail as appropriate.



Florida Debt Collection Laws

Sunday, August 12th, 2018 | Florida Debt Collection | No Comments

With a combination of both Florida and federal law, collections agencies have a code of conduct that they must follow in order to do their work legally. In the sections below, legal considerations about some of the most concerning aspects of debt collections are outlined, specifically for residents in the state of Florida.

Statutes of Limitations: A statute of limitations on a debt is defined as the period of time following the last payment made on an account, during which a creditor can successfully sue for payment. Once the statute of limitations has expired, however, the debtor has an absolute defense in the case of a lawsuit. In other words, you no longer have to pay.

The statute of limitations in Florida is five years for written agreements and four years for oral agreements. It is important to realize that statutes of limitation on debts do not affect how long they may be listed on your credit report – generally for seven years.

Contact from Collectors: Collectors obtain “bad” debts from original creditors, either by being assigned to them or (usually) by buying them. Your creditor is not obligated to inform you if your account is transferred to a collections agency, so sometimes the first clue that you get is a most unexpected phone call or letter.

When you are contacted by a collections agency for the first time, they are required to send you a written notice in the mail within five days. The notice must include three important pieces of information: (1) the total amount of money that you owe, (2) the name of your original creditor, and (3) the actions that you should take if you wish to dispute the debt.

Collectors may contact you about your debt by phone, mail, fax, or telegram, both at your home and at work. If there is a specific type of contact that you would like stopped or altered, then you should state your wishes in writing and send them to the collections agency via mail.

For example, if your employer disapproves of calls to you at work, then you should tell them this and that you would like such calls to stop. If the hours during which collectors are allowed to call without approval (8am-9pm) are inconvenient for you, then you should tell them to call another time.

If you have representation by an attorney, then collectors should contact your attorney instead of you directly once you have told them this.
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Disputing the Debt: If a collector contacts you to demand payment on a debt that you believe to have been paid or that you do not recognize, then you must dispute the debt with 30 days of initial contact with the collections agency.

No matter what message you want to get across to a debt collections company, you should do it in writing. Particularly, with very important correspondence such a dispute, you should send your mail certified and with a delivery receipt. Such documentation is essential, especially if there is a difference in opinion on your liability for the debt.

Do not send original documents to collectors, but do send copies of documents that support your position. Once you make your dispute in this way, then the collections agency may not contact you again without providing its own proof of the debt. In the event that the debt you are being contacted about is someone else’s, they may ask for proof of your identity.

If you file a dispute on your debt, then the collections agency must report this dispute to the consumer credit agencies if they choose to report your debt. It’s either all or nothing when it comes to reporting.

What Collectors Must Do: Debt collectors who contact individuals in Florida must be registered with the state, including those debt collectors who are based elsewhere. They must be completely honest with you about their identity and their purpose. Any collector who calls you must tell you their name and the name of the collections agency upon your request.

Collectors must also protect your privacy, according to state and/or federal law, in the following ways:

• They cannot disclose any information about your debt that potentially could harm your reputation to anyone outside of your family.
• Publishing or contributing to any type of “deadbeat list” or “black list” is illegal.
• Mail sent by the collections agency cannot contain any immediately visible information that could embarrass the debtor or reveal the debtor’s situation.
• Collectors cannot reveal any information about your financial situation or their collections efforts to your employer without first obtaining a court order (such as for wage garnishment).
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What Collectors Must Not Do: In addition to their responsibilities as outlined above, debt collectors also are obligated to refrain from any type of harassment, abuse, or deliberate misleading of debtors.

The following types of harassment / abuse are illegal:
Use of obscene or profane language.
Calling a debtor or his or her family repeatedly with the intent to annoy or irritate.
Threats of violence against a debtor or his or her property.
Threats to advertise one’s debt.
Threats to take any action that is illegal, or that the collector does not really intend to take.
The following methods of misrepresentation are illegal:
Leading a debtor to believe that the collector is an attorney, a law enforcement official, from a government agency, from a credit bureau, or approved by the government.
Using stationary or forms that are made to look like legal documents or official government documents.
Implying that the debtor has committed a crime or is going to jail.
Attempting to collect a debt that is known to be incorrect.
Hiding one’s identity so that a debtor is fooled into paying for a collect call or telegram.
Violations of the Law: If you believe that a collector has broken in law while trying to collect on your debt, then you should contact the state attorney general. You also may want to file a complaint with the Federal Trade Commission, the agency charged with overseeing the federal Fair Debt Collection Practices Act. If a collections agency has broken the law in your case, then you might successfully file a lawsuit against them.


The Cash Flow Group

Fort Lauderdale / Miami, FL

Toll Free: 800.226.2006


Commercial collection agencies in Florida

Thursday, August 9th, 2018 | The Cash Flow Group | No Comments

Commercial collection agencies in Florida
commercial collection agencies in Florida

The Cash Flow Group a commercial collection agencies in Florida ensures your PR keeps up an excellent reputation. One of the most frustrating elements of a PR crisis is that often the company suffering the backlash hasn’t done anything wrong. Sometimes when a company and a customer, or two companies, have a disagreement the entity that suffers in public opinion isn’t necessarily the one who is in the wrong. Instead, it is often the one with the less agile PR company, or the one with the more complicated side of the story. Collections disputes are an excellent opportunity for the company in the right to find itself cast in public opinion as a mean and unreasonable aggressor.


Credit Report – The Nitty Gritty

Tuesday, July 24th, 2018 | The Cash Flow Group | No Comments

What’s in a Credit Report?

The Cash Flow Group, a Florida commercial collection agencies.

Your credit report lists what types of credit you use. It also lists the length of time your accounts have been open, and whether you’ve paid your bills on time. It tells lenders how much credit you’ve used and whether you’re seeking new sources of credit. It gives lenders a broader view of your credit history.

Credit reports include information on where you live and if you have been sued, arrested, or filed for bankruptcy.


Settling Credit Card Debt

Saturday, July 21st, 2018 | The Cash Flow Group | No Comments

Settling Credit Card Debt

credit card debt blog

Credit card debt settlement is a way of dealing with your credit card debt by paying less than you actually owe. While debt settlement ranks low on the list of desirable debt solutions, it’s one you might consider if you’re out of options and on the brink of filing bankruptcy.


  • You may ultimately pay less than what you owe. The unpaid balance is forgiven once the negotiated sum is paid in full.
  • Debt settlement may offer a more budget-friendly plan for getting out of debt within two to five years. However, settlement is not guaranteed.
  • Debt settlement is an alternative to bankruptcy.

How The Cash Flow Group Helps:

The Cash Flow Group, located in Miami, Florida, prides ourselves in our transparency. Unlike most debt settlement companies who may make big promises such as suggesting that debt settlement won’t hurt your credit score. The reality is debt settlement can’t protect you from credit score damage, debt collectors or lawsuits, and a good debt settlement company will be transparent about these facts. However, we are here to help in the best way possible, and we do our job there extremely well. The Cash Flow Group will manage your accounts receivable to ensure success in paying off debt. Out group provides debt settlement, a way to eliminate your debt by paying a fraction of what you owe. It is an option for consumers who can’t afford their current debt payments, and either can’t or won’t file for bankruptcy.

Our Call to Action:

When you settle a debt, we agree to accept less than what you owe to resolve it. Moreover, if you are unable to pay anything, we may be willing to reduce the amount you owe and settle for less. This is because we truly care about our clients, setting us apart from most companies who only care about their “pay back”.

Credit Control Tips | Cash Flow is King in Every Business

Tuesday, July 17th, 2018 | The Cash Flow Group | No Comments

So, what is credit control? Every business wants to earn money and make a profit. Businesses offer quality goods and services to their clients and stand out from their competitors. It makes good business sense to then invest this profit back into the business. Then they can provide more a comprehensive list of services and offer better products for their clients. This in turn ensures that clients are then receiving the level of service they would expect.

All of the above makes the ideal business model, maybe in the world of make believe, but let’s step into the real world of business & 2018. Since the recession of 2008, businesses have been suffering as a result of late payment behavior by their clients. Billions of dollars are written off by US businesses each year because of late payments and poor credit control . It’s become a norm for big businesses to hang smaller businesses out to dry. They go unpaid for long periods of time hoping they can cut a deal with liquidators and settle only percentage of what was owed.

This scenario is a very sorry state of affairs. How can we resolve the issue ensuring clients pay accounts on time? Credit control is the answer. These simple tips can be implemented to your business to deliver results straight away & ensure that your cashflow remains intact:

1. Master credit control by clearly setting out your Payment Terms & Conditions

It’s extremely important to set out company payment Terms & Conditions in writing. This can be included in your Terms & Conditions on contracts or credit application forms and stated on invoices. It amazes me the amount of businesses who simply don’t have any payment Terms & Conditions. If they do, their clients are not aware of them as it has not been brought to their attention before. Debtors are very conscious of what they have to pay but this must be set out in black and white. If not, the company has nothing to fall back on should the debtor resist payment. Set out your Terms & Conditions in clearly to your clients to create a clear and consistent approach.

2. Send your invoices out with the goods or services

A lot of businesses we deal with raise invoices to their clients at the end of start of each month, by this time their client could have been in receipt of the goods or services they ordered for two to three weeks already before receiving an invoice from the company. This does not make good business sense, and invoices sent after at the end of each month etc are often paid late, and there is a stronger likelihood of them been settled quicker if they are in the client’s possession straight after the business transaction has happened. Sending invoices throughout the month and immediately after goods or services have been supplied is also beneficial because the company will have a constant cash flow coming in to their account.

3. Don’t be afraid to approach and speak to your clients about payment

By law you have to allow clients time to pay before you can pursue them legally for non-payment. This does not stop you calling or emailing them to ask when you can expect payment. Accounts receivable departments should have a robust process in place for this. They can call clients after invoices have been raised to deal with queries or disputes promptly. Then call or email them 15 & 30 days after the invoice has been raised to see when payment will be made. This demonstrates to clients that the business is very on the ball with their credit control. After 30 days contact should be made with the client on a daily basis. If this contact is not made it, implies that the company doesn’t need the invoice paid all that urgently.


credit control tips


All of the above are easily implemented into a business in turn leading to big changes within the business. Small modifications can lead to invoices being paid on time or more promptly.


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Miami, Fl Debt Collection | The Time To Act Is Now

Tuesday, July 17th, 2018 | The Cash Flow Group | No Comments

Miami Debt Collections

Island time in Miami, Florida?

Here in sunny Miami, Florida many individuals run on island time…or peninsula time technically. Issues can be put off to tomorrow for months on end. Treating your debt collection issues that way can be fatal for recovery. The age of an account can have a great affect on it’s collectability. In most circumstances, the older an account is the more difficult it is to collect.

As time goes on it can become more difficult to locate a debtor. Even a business may relocate from Ft. Lauderdale to Miami, Florida and change names. People move to new homes, new towns, new states. They change phone numbers and jobs. They may do this several times over the course of a few years. Each change can make locating a debtor more difficult. If you can’t find them, you can’t get payment from them.

Statute of Limitations on Debt in Miami, Florida Collections

The collectability of an account goes down as the account nears the statute of limitations. The statute of limitations on an account is the number of years you have to pursue an account from the last date of charge or payment (whichever is most recent). For example, the statute of limitations in the State of Florida is 5 years for a written contract. You would have 5 years from the last date of payment or the last charge to take that account to court. Each state decides the statutes of limitations for different types of accounts – open accounts, judgments, oral contracts,etc.

The faster you can move forward on an outstanding account, the more likely you are to receive the payment due to you. This is truly a situation where time is money and the more time you let pass the greater the chance you’re letting your money slip away.  Be proactive about the money owed to you; Cash Flow Miami is the solution.

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The Cash Flow Group, Inc

3389 Sheridan Street

Suite 135

Hollywood, FL 33021


800.226.2006 Toll Free

© 2018 The Cash Flow Group, Inc. All Rights Reserved.